4G Phone? That's What YOU Think.

Think that new 4G smart phone you just bought for an exorbitant amount of money is the latest and greatest in download speeds? You're dead wrong.

For the last few months Sprint, Verizon & T-Mobile has been advertising the power of 4G speed on their networks as the new breakthrough in mobile technology. Telus also followed suit here in Canada, and today it was leaked that Bell Mobility will jump on the 4G advertising bandwagon.

But does anyone really know what the difference is between 3G and 4G connectivity speeds? Apparently there isn't one.

The International Telecommunications Union initially defined 4G as a reference to Long Term Evolution mobile standards (LTE for short). LTE meant a new version of wireless technology that could potentially offer speeds of 100 Mbps. So far, no commercial wireless network on the planet has deployed such a technology. And, as far as I know, no wireless communications company has even managed to develop such a technology that would work in a stable fashion on a consumer level.

The initial definition of LTE (100 Mbps) is considerably faster than the HSPA networks that are currently used by Bell, Telus & Rogers. Their HSPA networks generally tops out at 7.2 Mbps. Even improved HSPA networks known as HSPA+ only reach top speeds of 21 Mbps.

So if Bell, Telus & Rogers all top out at 7.2 Mbps, how can they possibly call themselves 4G?

In December, the International Telecommunications Union have changed the criteria or definition of 3G and 4G. Now 100 Mbps speed is no longer a definition of 4G. 4G is now considered any technology that shows a "substantial level of improvement in performance and capabilities" over existing 3G networks.

As an example, Bell Mobility now refers to 3G as being any speeds slower than 3Mbps. And, since Bell's network can theoretically offer speeds up to 7.2 Mbps, (which IS a significant improvement over 3Mbps) presto! Bell is now a 4G network!

So the interesting part to watch for is how this will play out in the long term. Since all the 3G phones currently on the Bell and Telus network should theoretically be able to use the max network speed of 7.2Mbps (which can be less depending on location or network traffic), will Bell issue "4G" phones that operate in the same way so that everyone still has a phone that works at the same speed, (which would allow them to simply market their entire network as the latest and greatest 4G network) or will they attempt to choke bandwidth to keep existing 3G phones slower to encourage customers to upgrade to new 4G marketed handsets?

There is an old saying "Caveat Emptor". Or in English "let the buyer beware". I don't think there is any other product that this warning is most suited for than Telecomm Services.

Bell Mobility Overcharging For Data?

Kate & Daniel Methot from Merritt, BC, have been fighting Bell Mobility for several months over astronomical data charges that they have been receiving from Bell.

In October of last year, Kate purchased a Samsung Galaxy smart phone (shown above). After her first month of usage, the Methots received a bill for over $1000, mainly consisting of data charges.

The couple was shocked. Initially they thought they must have done something that they didn't realize was consuming huge amounts of data. Daniel deleted every app he had downloaded to the phone, thinking maybe it was an app that was accessing network data when not in use. Kate and Daniel also became scrooge-like with their data usage, basically not using the phone for any data if at all possible.

The couple also called Bell asking for an explanation into how is was possible they had used so much data. Bell was unable to give them an answer.

Even with their efforts to keep their data usage to a minimum, The Methots received another astronomical bill in December of 2010. At one point in December, the bill stated that they had used 30 hours of Data in one 24 hour period. The Methots maintained even if they had been frequently using their data capabilities on the phone, it would be impossible for them to use the phone continuously for a 24 hour period.

The couple has spent countless hours of time on the phone with Bell Customer Service to attempt to find an answer about the billing. Every time they called Bell, they were not able to speak to the same service agent, and would have to retell the whole story from the beginning. The responses from Bell was typically an agent telling the couple that they must be downloading video and to stop watching movies on the phone.

One other possibility that Bell suggested was that the couple had the hot-spot feature of the phone turned on, which allows tethering to 3 other devices. In other words other wireless devices that the Methots use, or someone else nearby uses has been connecting to the phone to access the internet.

The couple categorically denies that scenario is possible, stating that since the first two bills came in, the phone is rarely used and is always turned off because of the fear of excessive data charges. Daniel also maintains that some bills show data usage during time periods in which he knows the Samsung phone was turned off.

By the end of December, Bell Mobility had offered no answers for the outrages billing and had offered no solutions for the gigantic bills. Finally the Methots enlisted a lawyer for $400 and had the attorney send a letter to Bell, but that did not bring about any results.

However, in January, Daniel thought he had finally made a breakthrough with the phone company. On a call with a Bell rep that Daniel had recorded, the rep told Daniel that the problems they were experiencing was "known", and was a software problem that Bell was experiencing. Their account was immediately credited $3300. The couple thought that was the end of their problems.

They were wrong.

Within a few days, the couple received another bill for $1200. Bell has since recanted their admission to a software problem, saying the Account Rep the Methots spoke with was incorrect. Bell now says that the software issue they had been experiencing had charged a small number of customers for the correct amount of data, but at a rate that was much higher than in accordance with their monthly plan. Bell says this cannot be the same issue, as the Methots claim they are being billed for data they didn't use.

Since the Methots have taken their issues to CBC news, the couple claims that Bell has now offered to cancel their contract and waive all outstanding fees. The couple has not yet accepted this offer, as they feel this is not enough to make up for the hours of conversations with Bell Mobility, and the $400 for the unanswered lawyer's letter.

The CCTS, or Commissioner of Complaints for Telecommunication Services say this happens more often than people think. Last year alone the CCTS received almost 1000 complaints solely for over-billing by cell phone companies. And those are just the customers that actually filed a complaint. The CCTS also recommends installing a third party app on your smart phone that monitors your phone usage. It's important that it's a third party software, so if there are discrepancies between billing and usage, the customer has some evidence to back them up.

If you are having problems with your cell phone company, and want to file a complaint with the CCTS, you can do so here.