Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

Monday, January 27, 2014

Canada Post Cancels Home Delivery? Maybe Not...


Last month, Minister of Transport Lisa Raitt announced that Canada Post will be ceasing all door to door deliveries of mail.  The operations are to be suspended over a 5 year span, as community mailboxes are erected throughout the country.

Conveniently, Ms. Raitt made said announcement days after Parliament ended for the Christmas session, effectively ending any form of debate on the issue.  I suspect, the announcement was also made as close to Christmas as possible, to minimize media coverage as well.  However, it seems as though the Conservative Government under estimated the passion of Canadians for the service.

Deepak Chopra: Mail Scrooge?

Numerous MP's returned to the Parliament for an emergency session, and simultaneously hauled in Deepak Chopra, the CEO of Canada Post to explain his rational for why ending home delivery was necessary.

Chopra came up with a series of fantastic answers to the MP's grilling session.  At one point, he suggested that the feedback he had been receiving from Canadians was positive, and that Canadian seniors have told him they welcome the opportunity for more fresh air and exercise by walking a few blocks each day to retrieve their mail. 

Chopra and Raitt indicated that the end of mail delivery to our doors was necessary, as Canada Post is facing a $100 million deficit for the year, and the projections for the next five years look even worse.  Not surprisingly, Chopra dodged a series of questions in which he was asked point blank if he received a bonus in the last year, and exactly how much his bonus was.  The closest he would get to providing an answer, was to say that his salary is "a matter of public record".

Well I agree!  His salary SHOULD be a matter of public record.  However, it is not.  Most Canadians would never have known that Chopra's salary is nearly $500,000 a year, or that his bonus was paid out at 33% for an additional sum of close to $200,000 unless NDP MP Paul Dewar hadn't stated so during this parliamentary committee meeting.  In fact, in 2012, the Toronto Sun filed an access to information request for a number of bonus payouts to Canada post employees over the previous four years.  They also asked for a breakdown of how much was paid out to 23 members of the executive committee.  All of the individual payment numbers were refused based on "issues of privacy".  What they DID find out was that 7,402 Canada Post employees were paid some sort of bonus during the time period, including all 23 members of the executive board.  Clearly his salary and bonus is not a matter of public record.  It should be noted that Canada Post posted a net loss before taxes of $327 million in 2012.  A significant portion of which came because of a 25 day strike by postal workers.

I find it rather objectionable that anyone received a bonus when the company is bleeding money.  While good personal performance should be rewarded, it should not be done so when the company is hemorrhaging money.

A number of ways Canada Post could increase revenues was suggested by the parliamentary committee, including offering banking services at its branches in remote locations, or small towns where regular bank branches do not exist.  A wise suggestion.  The Swiss Postal service implemented this service several years ago to great success.

While the Conservative Government seems intent on ramming through the end of mail delivery as we know it (the first communities to lose this service are scheduled to be announced this summer), there may be some hope after all.

Thomas Mulcair: Defender of the Post

Thomas Mulcair, leader of the NDP, and Olivia Chow, Transportation Critic are set to introduce a motion in the house tomorrow declaring home mail delivery an invaluable service to Canadians.  They will force a vote on the matter, which should be an interesting political stone to throw.  An election will be held next year.  Forcing MPs to effectively vote for or against mail delivery will no doubt come to haunt some MPs who find themselves in tight electoral races in their own districts.  And you can bet, the NDP will make it very public come campaigning time which Conservatives voted to kill off their constituents delivery.  

It will all play out in the Commons tomorrow, and it should be interesting to see if Stephen Harper cracks the party whip, or if he lets MPs vote on their own.  I would suspect that independent voting will mean that the NDP motion will pass, which will likely see the plan of killing mail delivery dead on the floor.  If the whip is cracked... well... I guess we will see who will survive re-election.

Wednesday, January 15, 2014

Food Allergy Accommodation: When Is It Enough?


Food allergies are a considerably more talked about ailment these days.  There are a number of reasons why; people are more aware of their own dietary restrictions, specialized menus like gluten and lactose free are frequently advertised at restaurants, numerous high profile law suits have been settled in the last few years due to accidental cross contamination, and schools, airlines and other institution have adopted allergen-free policies.

Certainly it is wise to be educated about food allergens, especially if you suffer from them, and it's a must for anyone in the food service industry.  Everyone deserves a safe place to eat.  But when does accommodation become excessive?  Is it reasonable to expect a school or airline to prohibit any and all foods that are known allergens?

The answer might be simple at first, but lets consider all of the items that are common food allergens.

The most widely known one is peanuts of course (And further on, tree nuts in general).  This includes peanut butter, raw nuts such as almonds, many types of candy bars, pesto or thai sauce, etc.  You will find most companies and schools have policies prohibiting these types of foods, as it is probably the most common allergen, and a potentially fatal one for people that have anaphylactic reactions.

The other most common food allergens include dairy, gluten, eggs, and shellfish.  

It is rare that you will find anywhere in Canada that bans all of these foods, as it covers almost everything in the basic Canadian diet.  No bread for sandwiches, no yogurt or cheese, no omelettes or breakfast items, no shrimp for salads... the list goes on and on.

So when do we draw the line at accommodation?

Recently, a Hamilton, Ontario woman decided to find out where that line was.  Or perhaps to move the line in the sand a little further in her preferred direction.

Lynne Glover is the mother of 6 year old Elodie Glover, a cute blonde haired little girl who attends Holy Name of Jesus Catholic Elementary School.  Elodie is severely allergic to both egg and dairy.  So much so that she has gone into anaphylactic attacks numerous times in the last year.

Lynne was proactive, and spoke with the school board about their food policies, and the school board attempted to be accommodating.  They sent home letters to the parents of the other school children letting them know of Elodie's severe condition.  They replaced pizza day in the cafeteria with Roma Pizza (a non dairy pizza).  They even went so far as to suspend the school's milk program for all of the students to accommodate Elodie.

Unfortunately for Lynne Glover, this was not enough.  The other children were allowed to bring their regular lunches to school, with the exception of peanuts. Holy Name of Jesus already had a peanut ban in place, as many other children were affected by nut allergies.  The children are permitted to eat their lunches at their own desks.  Lynne was terrified of Elodie coming into contact with another child's lunch, so again she went back to the school board asking for something to be done.

The school board reiterated all of the changes they had already made on Elodie's behalf.  Additionally, the school's allergen policy states that schools "cannot guarantee an allergen-free environment", but will make "every reasonable effort" to reduce the risk of exposure for affected children.  The school offered to allow Elodie to eat her lunch in a different room.  Lynne refused, claiming they were segregating her daughter.  

Eventually the school board finally resigned from the conversation, at a loss for what else to do.  They could not tell all the other parents of the school that their children were not allowed to bring any milk products to school, as it is a Canadian staple.  Additionally, the Canada Food Guide and Health Canada already state that children do not get enough dairy in their daily diets.  How do you tell Mr. & Mrs. Smith that Johnny is not allowed to have a cheese sandwich, or yogurt, or a carton of milk in his lunch?  And what do you replace it with?

Lynne was less than pleased.  In addition to removing Elodie from the school, she also filed a complaint with the Human Rights Tribunal of Ontario, claiming the school was being discriminatory against Elodie for not accommodating her further.  The school board won't comment on cases before judgement, so they have not released a public statement.

So when is enough enough?  Is Lynne correct and the school board should have done more to protect her daughter?  Or is Lynne being unreasonable expecting an entire school to sacrifice their dietary programs for the sake of one student?

Thursday, October 21, 2010

Air Canada Sticks Up For Nut Lovers

So in a bizarre and ridiculous ruling this week, the Canadian Transport Agency has ruled that Air Canada must create 'nut free buffer zones' for passengers who may be allergic to nuts.

These nut free zones will be the seats immediately to the left and right of the affected person, as well as the entire rows in front of and behind them. This means that any nut lovers who may be sitting within a 5 foot radius of a allergy sufferer will not be permitted to enjoy their mid-flight peanutty snack.

This was a solution which was offered by Air Canada itself, and agreed upon by the Transport Agency in response to a complaint issued by two women, Sofia Huyer and Rhonda Nugent.

Apparently, the ruling is still not satisfactory for either woman. Huyer, in the complaint she submitted to the transport agency said she felt that nuts of any form should not be served on any aircraft which she may be flying in.

She also said that she was "startled and astonished" that the Transport Agency agreed to the suggestion.

Seriously? This woman needs to back off. She deserves a dose of reality, and I for one would have liked to see the Transport Agency give her the proverbial middle finger.

Don't get me wrong, I sympathize with people who have severe nut allergies, and once witnessed the near death of a close friend who accidently ingested nuts due to a careless restaurant that mistakenly promised a nut-free dessert. That being said, the chances of someone having an allergic reaction simply from someone sitting 10 feet away eating peanuts is slim to none. Apparently the Transport Agency brought in medical experts who agreed that this scenario is extremely unlikely, especially with the specialized, high quality ventilation on air planes.

Additionally the Transport Agency stated: "Simply put, it is neither practical nor possible to ban all substances to which any person may be allergic in a mass transportation system, nor is it feasible to eliminate all risks,"

But where does it stop? Are we going to eliminate bulk sales of nuts from grocery stores because someone may stroll through the aisle and inhale a nut particle? Are we going to sell peanut butter and nut related products only in special stores which do not allow minors? Enough is enough. Already we can't allow our children to eat a simple peanut butter sandwich because the substance has been banned from most schools.

And what many medical experts will tell you if you ask: we are making nut allergies worse and more deadly by doing this. Studies have repeatedly shown that a large percentage of young children display mild symptoms of nut allergies. This is both common and normal. Traditionally, as these children are exposed to nuts and nut products more frequently, the symptoms dissipate, the allergy goes away. By panicking and removing any and all contact from nut products, we allow the allergy to develop and get more dangerous.

The world is not wrapped in bubble wrap people. Certainly we have a responsibility to ensure the safety of people in daily activities, but at what point do we try to preserve simple things that contribute to the quality of life?